Frequently Asked Questions

1. How can I contact you?
2. Why am I unable to complete my order?
3. Why am I getting a message that my credit card cannot be processed?
4. How do I get my tickets?
5. What should I expect after I complete my order?
6. Why are my tickets not printing properly?
7. What will show up on my credit card statement?
8. Terms & Conditions

Answers...

1. How can I contact you?

   Click on the Contact Us link in the Customer Service menu.

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2. Why am I unable to complete my order?

   If you are proceeding to the checkout and you are redirected back to the "Login" page it is likely because you DO NOT have "cookies" enabled in your browser. This is common for most e-commerce application and can be corrected by adjusting your browser settings to ALLOW COOKIES.

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3. Why am I getting a message that my credit card cannot be processed?

   Please confirm that your billing address matches the address on the account for your credit card. This is necessary for the card verification process. ALSO please confirm that you have entered your credit card information correctly... the card number, expiry date and the correct CCV number.

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4. How do I get my tickets?

   There are two ways to print your tickets, firstly you will receive an e-mail containing your bar-coded tickets which can be printed and presented at the event and secondly you can log into the "my account" area... click the order relating to the ticket... and print the tickets from the print ticket button.

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5. What should I expect after I complete my order?

   Immediately following successful completion of your order you will receive two e-mails. The first e-mail will be an order confirmation and will serve as your receipt and the second e-mail [if you ordered tickets] will contain your bar-coded quick tickets. Simply print your ticket e-mail can present at the event.

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6. Why are my tickets not printing properly?

   If you order more than one ticket it is advisable to print your tickets from within the "my account"... "orders" section. This causes your tickets to open up in a browser window and will print the tickets most accurately with correct page breaks in between the tickets. Because of the varying standards for different e-mail client applications is not always predictable how the e-mail will print out when you have multiple tickets embedded within the e-mail.

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7. What will show up on my credit card statement?

   Please note that your credit card statement will show a charge from Integrity. We ask that you make note of this to avoid confusion when your credit card statement arrives.

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8. Terms & Conditions

   Integrity Live Terms and Conditions

   Registration Fees
   
   All fees must be received by the pricing deadline, or the individual/group is subject to a penalty fee equal to the difference between the current registration price and the original registration price.

   Cancellation Policy

   Integrity's cancellation policy states that all registrations/tickets are non-refundable, but transferable to another Integrity Event within the current calendar year. Integrity Media, INC is not responsible for travel arrangements (including, but not limited to flights and hotels).

   Event Cancellation Policy

   Integrity and the host church reserve the right to reschedule and/or cancel any event at their discretion. If an event is canceled, funds paid for registration may be transferred and applied to another Integrity event. Integrity is not responsible for expenses registrants may incur related to cancellation, including travel expenses.

   Prices, dates, locations, venues, and speakers are subject to change without notice. Please be sure to visit seminars4worship.com for the latest information.

   Pricing Conditions

   Spouse: When an individual selects the Spouse rate, he/she is indicating that he/she is the spouse of a registered attendee. When registering for a spouse rate, an individual is required to list the name of his/her spouse who is currently registered for verification.
   Full Time Student: When an individual selects the Full Time Student rate, he/she is indicating that he/she is a full time student. When registering for a full time student rate, an individual is required to list the name & location of their school.
   Alumni: When an individual selects the Alumni rate, he/she is indicating that they attended an Integrity Live event in either 2008 or 2009. When registering as an alumnus, an individual is required to list the type of event and the location of the event.

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